Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
I do not use your personal information for anything other than shipping out your order or contacting you directly regarding your order.
Terrariums are packaged with great care keeping safety in mind. Because of that reason, gift wrapping is not an option. However, a personalized gift card is available upon request and is free of charge.
Custom orders are non-refundable and may take longer to process. Cancellations not accepted on custom work.
If your package is returned due to an incomplete or undeliverable address you will have the option of a replacement (with additional shipping fees) or a refund in full (minus the shipping fees).
I do not work on consignment or wholesale at this time. However there may be up to a 25% discount available on large quantities ordered upfront. Contact me for details.
Terrariums are packaged with great care. Packing material is used both inside and outside the jar so that the contents are not jumbled around during shipping. Any terrarium containing live plants should be unpacked immediately after arrival. Plants cannot survive long periods of time inside the box or with packing material covering them. If you need to keep the terrarium in the box then place it in the refrigerator until needed. This will keep the plant fresh (simulating winter conditions) and green. Remember to remove the packing material prior to storage.